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The Australian Research Data Commons (ARDC) provides Online Services technical assistance via the Service Desk.

Service Desk

Operating Time

  • Monday to Friday, except national and ACT public holidays
  • 9:00AM to 5:00PM AEST

Supported Services:

Online Assistance

Emailing Service Desk 

  • Simply send an email to service  (services@ardc.edu.au) 
  • A JIRA issue will be automatically created for any new issue (new subject) sent to Service Desk.  You will receive a notification with your JIRA issue reference number.  You use this reference number to provide update, request for assistance or support.
  • A JIRA account will be created for users who sent an email to the Service Desk for the first time.  An email with the link to reset your password will automatically be sent to you.  By default, your email address is your JIRA login name. 

    ARDC staff are issued with standard user accounts for JIRA.

Logging in to JIRA

  • If you have a JIRA account, please login to https://jira.ands.org.au
  • To create an issue, click the  button on top of the screen.
  • Fill out the form with relevant information regarding your issue, feedback, enquiry, request, etc. Be as descriptive as you can be. Use the 'Attachment' field to attach a document.
  • Click the  when done.  A JIRA issue will be created and will be available in your Dashboard. An email will automatically be sent to the user's email address.

 

Issue Escalation/Routing Channel:

No.

Online Services

First Level

Second Level

Third Level

1Research Data Australia (RDA)ARDC Services team
  • Online Services development team
  • Online Services technical support team
 
2RDA RegistryARDC Services team
  • Online Services development team
  • Online Services technical support team
 
3DOI ServiceARDC Services team
  • Online Services development team
  • Online Services technical support team
DataCite (send an email to support@datacite.org)
4Research Vocabularies Australia (RVA) portalARDC Services team
  • Online Services development team
  • Online Services technical support team

 

5RVA editor (PoolParty)ARDC Services team
  • Online Services development team
  • Online Services technical support team

Semantic Web Company (raise an issue here: https://jira.semantic-web.at/servicedesk/customer/portal/4/user/login)

6Handle ServiceARDC Services team
  • Online Services development team
  • Online Services technical support team
 
7IGSN ServiceARDC Services team
  • Online Services development team
  • Online Services technical support team